MessageNet

Category: Support

  • How to Create an Active Shooter Alert

    Sometimes it seems like the only news we see nowadays is of mass shootings. Gun violence is everywhere, from schools to public places. It’s more important than ever before for an emergency communication system to be able to address this kind of emergency with an active shooter alert that provides detailed instructions so that everyone…

  • How to Close Messages

    Closing a message removes it from active status and, if archiving has been set up in the Message Editor, sends it to the Archives. Messages that do not have archiving set up will disappear when closed. Closing a message will also stop any additional features of the message, including text or media on signs, signal…

  • Complete Guide to the User Database Manager

    User Directory Navigation Browse: Click to browse a full list of all users Find: To find a user by name, clear out the last name or first name field, enter the appropriate name, then click find. If there are multiple users with that same first or last name, make sure the cursor is in the…

  • How to Create a New User

    Creating and managing new users is the responsibility of the on-site System Administrator. For security reasons, MessageNet support staff cannot manage user accounts, as they have no way of knowing which users should have access to which features of the MessageNet system. Before creating a new user, the System Administrator should know what features of…

  • How to Save Messages to Connections Mobile

    There are two ways to save a message to your Connections Mobile app. If you have access to the Message Editor for a particular message, there is a Mobilize button at the top of the screen. Click that button to save the message to your mobile app. Note: some users may not have access to…

  • How to Set Up Message Archiving

    One way to keep records of everything that happens in the MessageNet system is to set up messages to be saved to the Message Archives when they expire. Messages that are set to archive will later be viewable via their Archive Directory as well as by the sender and recipient of the message. If a…

  • How to Reset User Passwords

    If you are a user of the MessageNet system but not the system administrator and have forgotten your MessageNet password, please contact your on-site system administrator for a password reset. For security reasons, MessageNet support staff are unable to manage users or reset passwords. For on-site system administrators, to reset a user’s password, log in…

  • How to Log In to MessageNet Connections

    MessageNet Connections is browser-based on PCs and on Android devices (while the mobile app for Apple devices has been released, the Android version is still in progress, so a web browser must be used on Android devices until the app is released), so to log in, navigate to any web browser and enter the MessageNet…

  • How to Apply the Intel Security Patch

    If your MessageNet server is a black 4U server, it has an AMD processor in it and is not affected by the recent Intel security flaws. However, if your server is a newer silver 1U Dell server, then the processor is by Intel and may be affected by the security flaws. Any patches to fix…

  • How to Back Up Server Data

    In order to avoid risking lost data in the event of a server failure, it’s very important to have a complete backup of all of the MessageNet server’s data. Because every customer’s system, network, and organization are different, MessageNet cannot provide or suggest a backup method. However you decide to back up your data, however,…