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How to Close Messages

Closing a message removes it from active status and, if archiving has been set up in the Message Editor, sends it to the Archives. Messages that do not have archiving set up will disappear when closed. Closing a message will also stop any additional features of the message, including text or media on signs, signal light flashing, etc. Messages can be closed manually via the Inbox or Stop Active Messages, or automatically via duration or by another message with a command list. There may be limitations to who is allowed to close certain messages, depending on user class and other restrictions.


  • Click on the Inbox tab/
  • Click the checkbox next to the message you want to close.
  • Click the close button.
  • The screen will then refresh.
  • Note: MGR users with access can use the arrow button to navigate to another user’s Inbox and follow the steps above to close messages sent to someone else.

    MessageNet Connections Inbox

    Stop Active Messages:

  • Click on the Other Screens tab and select Stop Active Messages.
  • Click the button next to the message you want to close.
  • The screen will refresh.
  • Note: MGR or AMG users can close any active message from the Stop Active Messages screen. Users of any other user class can close only messages that also appear in their Inbox.

    Stop Active Messages


    Messages can be set to close automatically by specifying a duration in the Message Editor. Navigate to the Message Editor (either by clicking on the button next to the message name in the Message Directory, or by clicking Other Screens and selecting Message Editor and using the Message Directory and Message Name fields to select the message


    Message Editor

  • Use the button next to the Message Duration field to open the Message Duration pop-up window.
  • Enter the hours, minutes, and seconds you would like the message to remain active, and then click OK.
  • Click the check box if you want the option to change the message duration when the message is launched.
  • Click No Expire to have the message active until manually closed by a user or closed by another message.
  • Message Duration

    Command List:

    Messages can be closed by another message, which will require set-up in both the message that will be closed and the message that closes it.

  • First, navigate to the Message Editor for the message that will be closed.
  • In the Label: field, enter an appropriate label name of your choice and click Save at the top of the message.
  • Note: This feature closes all messages with that label, so any messages containing that same label will also be closed.


    Next, navigate to the Message Editor for the message that will close the other. Scroll down to the Command List and click on the icon, which will open a the Command List screen in a new window.

  • When: On Launch
  • Command: Reply Msg
  • Column A: LABEL:
  • Column B: the label (all caps) that you created in the first step
  • Click Save, then Done, which will close the Command List window
  • Command List Label

  • Click Save at the top of the Message Editor.
  • Scroll down again to the Command List field and it will now say Exists next to the icon.
  • Command List Exists

    Jessica Neuner

    About Jessica Neuner

    Regular Support office hours are from 8:00 a.m. - 5:00 p.m. EST. Please contact Support with any questions or concerns at [email protected] or (317)-566-1677 ext. 216.

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