Author: Jessica Neuner
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How to Set Up Remote Access to the MessageNet System
All of MessageNet support is done remotely, so it’s vital to maintain remote access to the MessageNet server for the MessageNet support staff and to keep them apprised of any changes with it that could affect access to the system. SSH access with a remote IP address is preferred, but a VPN is also acceptable.…
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How to Set Up Message Archiving
One way to keep records of everything that happens in the MessageNet system is to set up messages to be saved to the Message Archives when they expire. Messages that are set to archive will later be viewable via their Archive Directory as well as by the sender and recipient of the message. If a…
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How to Reset User Passwords
If you are a user of the MessageNet system but not the system administrator and have forgotten your MessageNet password, please contact your on-site system administrator for a password reset. For security reasons, MessageNet support staff are unable to manage users or reset passwords. For on-site system administrators, to reset a user’s password, log in…
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How to Log In to MessageNet Connections
MessageNet Connections is browser-based on PCs and on Android devices (while the mobile app for Apple devices has been released, the Android version is still in progress, so a web browser must be used on Android devices until the app is released), so to log in, navigate to any web browser and enter the MessageNet…
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How to Apply the Intel Security Patch
If your MessageNet server is a black 4U server, it has an AMD processor in it and is not affected by the recent Intel security flaws. However, if your server is a newer silver 1U Dell server, then the processor is by Intel and may be affected by the security flaws. Any patches to fix…
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How to Back Up Server Data
In order to avoid risking lost data in the event of a server failure, it’s very important to have a complete backup of all of the MessageNet server’s data. Because every customer’s system, network, and organization are different, MessageNet cannot provide or suggest a backup method. However you decide to back up your data, however,…
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Support Resources
Support Resources This section of the Support Portal is designed to be a database of user guides and instructions to help users of MessageNet Connections. They’re divided into sections based on interface and device so they’re easy to find. Click the links below to learn more about how to use MessageNet Connections. Connections Mobile App…
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Mobile App – Details
MessageNet Connections helps colleges and universities communicate emergency alerts during crisis situations as well as daily messaging with students and staff across many different platforms.
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Connections Mobile
[css_for_veryplainpages_landinglevel] MessageNet Connections Mobile Connections Mobile sends and receives emergency alerts and mass notifications directly with your smartphones, tablets, and other mobile devices. MessageNet Connections Mobile provides easy access to all Connections functionality and can deliver messages to any connected device With a single touch, our user-friendly interface performs a multitude of actions, providing access…
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Business and Goverment – Details
MessageNet Connections helps colleges and universities communicate emergency alerts during crisis situations as well as daily messaging with students and staff across many different platforms.