All of MessageNet support is done remotely, so it’s vital to maintain remote access to the MessageNet server for the MessageNet support staff and to keep them apprised of any changes with it that could affect access to the system. SSH access with a remote IP address is preferred, but a VPN is also acceptable. For security purposes, ssh remote access to the MessageNet server is limited, so any changes made to the network also need to be updated on the server by MessageNet support staff. If this change isn’t made, remote access to the user interface for all users will be broken until MessageNet staff update the remote IP address on the server. For VPNs, it can be time-consuming to make any changes and it’s best to test remote access with MessageNet support staff to ensure that it’s working as soon as the changes are made so that support tickets are not affected by a wait for VPN adjustments.